Frequently Asked Questions
SafeGuard is committed to providing industry leading support to its customers. Below are answers to commonly asked questions.
What does it cost to sign up?
answerSafeGuard Background Screening is a transaction based service, which means that you only pay for the services you use. Although there are no registration fees, or monthly minimums, an onsite inspection fee of approximately $85.00 may be required to meet FCRA guidelines for those who desire access to run Credit Bureau Reports.
TopHow do I sign up?
answerJust select the “Sign Up” link on the top of every page on our site and complete the online registration, or speak to one of our highly trained customer representatives by calling 1-877-700-7345, option #1.
TopHow long does it take to get our company set up?
answerUsually the same business day. Special trial offers may provide access sooner.
TopWho is eligible to use the SafeGuard service?
answerBona fide businesses who seek to use the information strictly for pre-employment & employment background screening, and Landlords who wish to screen potential tenants/applicants. Individuals are eligible to conduct public records searches.
TopWhat is the turn around time for reports?
answerTurn around time varies from "instantly available" up to 72 hours, depending upon the type of reports requested. Certain International investigations may take up to 15 days for results.
TopHow does the billing/invoicing work?
answerAt the beginning of every month you will receive a statement outlining activity for the previous month. SafeGuard Background Screening will bill your credit card automatically prior to sending your statement. For high volume customers who qualify, invoicing is available. SafeGuard Background Screening accepts Visa, MasterCard, American Express, and Discover.
TopHow do I initiate searches?
answerOnce set up on our system, you login via the web, enter your applicant's information, and initiate your searches. You may receive your completed reports via the web, e-mail, or fax.SafeGuard Background Screening can also integrate directly with your applicant tracking system allowing your internal users to automatically conduct background checks seamlessly. SafeGuard also provides an Online Career Center and Applicant Tracking System that is pre-integrated with our background screening service.
TopAre there forms I need to have signed?
answerYes. The Fair Credit Reporting Act requires authorization from an applicant to run a background check. For Motor Vehicle Records and Workers Compensation Activity searches, some states and jurisdictions may require a specific form.
TopIs there anything I need to provide to the applicant?
answerThe Fair Credit Reporting Act require that you notify the applicant that you have initiated a background check and if you deny employment as as result of the background check, a letter informing the applicant of that fact. The applicant will need to be informed of their rights under the Fair Credit Reporting Act also. This information is included with your completed investigation reports and other authorization forms that are made available from SafeGuard free of charge.
TopDoes SafeGuard Background Screening provide training?
answerYes. Free training is provided as long as you are a customer of SafeGuard. We will train as many of your employees who will be set up with an authorized user account as needed. We provide the training via the internet in real-time.
TopCan I run reports and check the status of my account online?
answerYes.
TopWhen is the SafeGuard Background Screening system available for use?
answer24 hours a day, 7 days a week, 365 days a year.
TopCan I review and pay my invoices online?
answerYes.
TopCan I manage, add, remove, and edit users by myself?
answerYes. Each customer is setup with an "Administrator" who can manage a variety of functions, including user management, invoice and payment management, and much more.
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